Delivery & Returns
We aim to process your order on the day we receive it, if received Wednesday-Friday before 3.30pm. Otherwise it will be on our next working day. We aim to send out your order on the same working day or next working day. If receiving your order on a Saturday this will not be sent out until Wednesday. These times can change due to public holidays, if items are out of stock or other circumstances out of our control.
United Kingdom Delivery
We charge a flat rate of £5.95 for First Class UK Royal Mail delivery on all orders under £45.
Second Class UK Royal Mail delivery is £5.95 on all orders of £45 and over.
Except for the following:
The Kilcarra Tweed Simple Knits book if ordered as a single item is charged at £2 for postage and package.
Orders sent by First Class Royal Mail aim to arrive 1-2 days after posting but can't guarantee delivery within these timescales. Royal Mail say "Although we aim to deliver 93% of 1st Class mail the next working day after posting, we are unable to provide a guaranteed service."
Orders sent by Second Class Royal Mail aim to arrive 2-3 days after posting but Royal Mail can't guarantee delivery within these timescales.
Europe Delivery & International Delivery
Due to the present circumstances European and International Deliveries are suspended. We apologise for this inconvenience. It will not last forever!
Postage and Packaging
All our merchandise is made to a very high standard and inspected before leaving our shop. If for any reason you feel that the product is not up to standard please e-mail us with the details within 7 days of receipt and return to us as detailed below in Cancellation and Returns.
Cancellation and Returns
You have the right to cancel an order within seven days of purchase or within seven days of receipt of the goods. You must cancel your purchase by contacting us in writing within seven days. Provided the products are received by us in an unused, unopened and resaleable condition we will refund full payment of the products. Please note we do not accept any returns on books and/or magazines for credit or refund due to copyright reasons. We cannot accept liability for products that are lost or damaged during transit. It is the customers responsibilty to carefully package your goods to prevent damage. We advise that goods are sent back by recorded delivery or courier and to insure goods to their full value. Please remember to include your name, address and copy of the original receipt as well as details of why you are returning your products. All refunds will be issued to the same payment method as the original order and will be processed within 21 days. We cannot pay for your return.
Please return products to:
Purl & Jane By Jane Ellison
4 Mount Pleasant
High Street Skipton
All our merchandise is made to a very high standard and inspected before leaving our shop. If for any reason you feel that the product is not up to standard please e-mail us with the details within 7 days of receipt. Please return goods in original packaging.
Order acceptance and the completion of the contract between you and Purl &Jane will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following; The product you ordered being unavailable from stock, our inability to obtain authorisation for your payment, the identification of a pricing or product description error, you not meeting the eligibility to order criteria set out in the Terms & Conditions.If there are any problems with your order, you will be contacted by our Customer Services Representatives. We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.